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banoffee
Refund policy

Cancelling and refunds

Short version: cancel any time from your account, and if you change your mind within 14 days of a payment, we'll refund it in full.

Cancelling

Open your account and choose "Payment details or cancel". You won't be charged again, and you keep your brands until the month or year you paid for ends. Changed your mind before then? You can keep your subscription from the same page.

Refunds

Write to hello@banoffee.app within 14 days of any payment and we'll refund that payment in full - no questions, no forms. After 14 days we don't refund part of a month or year, but cancelling stops the next payment. The one exception: if we close your account or Banoffee itself, we refund your last payment in full.
If the same email ends up with two subscriptions, we cancel the second one and refund it in full automatically.

Who refunds you

Link, our reseller and the merchant of record, processes every payment and refund, back to the way you paid. It usually arrives within a few working days, depending on your bank. Link's terms and your rights as a consumer apply too; nothing here takes them away.